Job Summary:
This position provides customer service, facilitating transactions as agent for the Idaho Transportation Department, Idaho State Department of Parks and Recreation and the Idaho State Tax Commission.  Performs daily sales and collection of monies.  Provides public education and information to the general public and business entities concerning questions regarding statistical data collected for real and personal property assessment.  Aids public with tax exemption on real and personal property.  Responds to inquiries on the telephone and in person, and directs the customer to the appropriate person as required. 

Duties Performed:
Sign on motor vehicles and set printers and forms; Print any new messages/system changes from Idaho Transportation Department; Answer and/or direct phone calls; Resolve questions from public regarding all physical characteristics of real property; Bad check recovery; Perform VIN  inspections; Print and disburse file information as requested; Assist public in homeowner’s exemption information and sign-ups; Assist public with plat maps and copies thereof; Assist public with non-revocable declarations of real property applications; Assist public with all phases of Circuit Breaker program in Washington County January 1- April 15 annually.  Assistance to include: public education, compiling, sorting, totaling and copying of applicant’s personal financial information. Determine eligibility, complete applications including some mail applications and much follow-up on timely applications for elderly and infirm senior citizens.  Post deadline application review; Assist public in titling procedures and process applications for titles issued at county level; Assist public in all phases in registration of vehicles at county level and issue registrations; Monthly updating and organization of files pertaining to all phases of motor vehicles; Keep petty cash drawer in order; Reimburse appraisers’ meal expenses; Print daily and month-end reports – DMV; Daily mail – Process mail-in registrations, weigh and stamp outgoing mail.   Run post office errands as necessary; become familiar with laws and sell registrations for Idaho Department of Parks and Recreation including boat, off-highway and snowmobile registrations; Perform notary services for Idaho State Transportation Department and Idaho State Tax Commission; Perform other related duties as required.

Supervision Given:               
None  

Supervision Received:
Deputy Assessor II, and III, Chief Deputy Assessor, and Assessor 

Relationship to other jobs:            

Promoted from:         
None            

Promoted to:              
Deputy Assessor II and III, Chief Deputy Assessor         

Machines, tools and equipment used:
Motor vehicle and property computers, calculators, filing systems, copy machine, fax machine, telephones, postal machine, printers and miscellaneous office tools as needed.

Working Conditions: Works in a modern, comfortable office conditions with limited space.   Works in a close proximity with other personnel in a busy atmosphere.

Job Specifications: Physical requirements:
Need to be able to lift approximately 20 pounds; Physical mobility is essential due to reaching and bending.            

Educational requirements:            
High school diploma or equal; Must have some knowledge of computers. Must be able to type; Must be able to accurately count money and return change; Must have good working knowledge of basic arithmetic skills; Must have good telephone skills.

Special skills:
Must work well with public at large and the elderly in particular; Must be bondable; Must be patient and helpful when working with upset public who see you as representing “government” and voice all manner of complaints; Must be able to work closely with others in small office atmosphere; Must be able to creatively assist customers in both usual and unusual  titling and registration of vehicles using existing equipment, programs, policies and laws; Must have ability to meet public; Must be a good listener.

Experience required:
Previous experience working with public (desirable); Previous experience doing multiple tasks simultaneously (helpful); Previous experience working with cash (desirable); Previous experience in general office procedures (desirable).            

Training required after hiring:
Attend title, registration and Idaho State Sales Tax Commission School annually. (equivalent study in prepared materials); Attend Circuit Breaker School annually. (equivalent study in prepared materials); Become familiar with policy and programming changes as issued from Idaho Transportation Department -–daily,  weekly and monthly; Become familiar with law changes January and July annually.  Training in use of computer programs, laws and policies for all phases of Department of Motor Vehicles Titling and Registration; Training in use of county property computer for public inquiry of real property; Occasional updates of programs; Learning of maps, following legal descriptions, etc.; Implementation of annual Circuit Breaker tax exemption program as directed by Idaho State Tax Commission. 

Additional Comments:
There has been an approximately 40% increase in the volume of business during the past 5 years utilizing the same staffing level